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Operations Manager

Operations Manager Full-Time · Bakersfield, Kern County / Los Angeles, CA · Hybrid

We are looking for a Operations Manager who understands that excellent creative work runs on excellent infrastructure. Someone who has stepped into a business, assessed what exists, and made it better. Someone who does not need to be managed to know what needs to happen next.

You are analytical and linear. You think in systems and outcomes. You thrive behind the scenes and catch problems before anyone else knows they exist.

Purveyor is a strategy-first brand consultancy. We work with developers, founders, and legacy business leaders who are building something worth building. As Business Operations Manager, you are the person who keeps the business running at the standard our clients expect from us.

This role reports directly to the CEO. You are not client-facing. Your clients are the team.

What You'll Own

Business systems and infrastructure. You own Asana across all active projects and retainer accounts. You assess what exists, close the gaps, and build toward systems that scale. You identify opportunities to automate what is repetitive and document what needs to last.

Billing and financial operations. Invoicing, contract compliance, revenue tracking, and margin monitoring all live with you. You ensure billing is accurate, on time, and never a surprise to anyone.

Client onboarding. You manage the operational back-end from contract signature through project kickoff. Clients enter the engagement with clear expectations because you built the process that sets them.

Capacity and resource coordination. You work alongside the Project Manager to ensure the team is resourced appropriately across all active work. You see constraints before they become problems.

Business health reporting. You lead quarterly reviews with the CEO and provide real-time visibility into what is happening across the business. The CEO should not have to ask.

What We Need From You

You walk in ready to operate. No ramp-up on the fundamentals.
You are proactive by default. You see what is coming before it arrives.
You find the gaps. Then you close them.
You automate what should not require a human every time.
You communicate with precision. Data is accurate. Issues come with context and a path forward.
You protect the team's time by owning the layer that would otherwise fall on them.

Qualifications

Required

5 or more years in business operations, project operations, or a related field
Demonstrated experience owning billing, invoicing, and contract compliance
Asana proficiency required
Proven ability to build and maintain operational systems in a fast-moving environment
Strong organizational and analytical thinking with high attention to detail
Ability to manage multiple priorities independently without close oversight
California-based

Valued

Experience in a creative agency, brand consultancy, or professional services firm
Background in process automation and workflow optimization
Familiarity with tools including Harvest, Xero, or Rippling
Experience supporting a founder or CEO directly

How We Work

We value flexibility, autonomy, and trust, paired with clear expectations around results, communication, and professionalism.

Getting the job done at Purveyor means work that is complete, accurate, and delivered on time. It means taking action, following through, and communicating clearly. Anticipation matters here. We expect you to spot gaps, raise considerations early, and think about what others may need to move the work forward.

This role is hybrid. Los Angeles-based candidates strongly preferred. Regular travel to our Kern County headquarters is required for team collaboration and key working sessions.